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User reports empty xmr balance despite visible account

Update | Exodus Users Grapple with Empty XMR Balances

By

Alice Tran

May 19, 2025, 08:38 AM

2 minutes estimated to read

A person looking at a computer screen showing a zero balance for Monero. The account details are visible, but the balance is empty, highlighting a cryptocurrency issue.
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A rising wave of concern among Exodus wallet users has emerged as many report that their XMR balances and transaction histories have vanished. With Exodus discontinuing support for Monero, users scramble for solutions and clarity, prompting fears of potential asset loss.

Exodus Wallet's Withdrawal

Recently, Exodus announced it would stop supporting Monero (XMR), prompting immediate backlash from users. Many individuals are now left questioning the security of their funds as they notice troubling discrepancies in their wallet balances.

"My 2 XMR is not showing after I synced, and now Iโ€™m panicking," stated one frustrated user.

Urgent Advice from Community

In response to these issues, comments on user boards have thickened with urgent advice:

  • Backup Your Keys: "Write down your private keys for this wallet and put them into Cake wallet. You will be able to see your funds from there," advised a community member.

  • Beware of Scams: A warning echoed through the boards reminding users that "Exodus employees will NEVER ask you for your 12-word phrase, keys, or identifying information."

users caution against scams, emphasizing legitimate support channels via the official website.

Sentiment of Users

Feelings among users range from alarm to frustration, with many expressing fears regarding their investments. One user cautioned, "Do as the man says OP!!!" while another asserted a desire for direct assistance from Exodus support.

Key Facts from User Feedback

  • Discontinuation of XMR Support: Exodus plans to phase out Monero, leading to concerns over unaccessed balances.

  • Backup Solutions Highlighted: Users are encouraged to transfer their assets to alternative wallets, like Cake.

  • Security Concerns Raised: Warnings against potential scams are prevalent, urging users to verify communications.

Closing Observations

The urgency among Exodus users raises a crucial question: How will Exodus ensure the safe transition of funds for its users amid these changes? As discussions continue on the forums, the focus remains on safeguarding assets and ensuring that users can access their funds efficiently.

Takeaways

  • ๐Ÿšจ Exodus is discontinuing XMR support, leaving users anxious about balances.

  • ๐Ÿ›ก๏ธ Recommendations to transfer funds to alternative wallets circulate widely.

  • โš ๏ธ Heightened caution against misinformation and scams is essential for users.

What Lies Ahead for Exodus Users

Experts suggest that thereโ€™s a strong chance Exodus may roll out a solution for users facing balance discrepancies. As the situation unfolds, the likelihood increases that Exodus will enhance its communications to keep users informed. Many believe updates regarding the migration of Monero assets to alternative wallets could happen within weeks, assisting users in regaining access. With a high degree of concern regarding security, itโ€™s estimated that a significant portion of users will take proactive steps to safeguard their investments by moving to different wallets, such as Cake.

Historical Echoes of the Past

This scenario mirrors the tech industry's reactions during the dot-com bubble burst. In the early 2000s, many investors found themselves scrambling for clarity and support as various platforms shut down or changed their service offerings. Much like now, the emphasis was on asset transition and user security. Just as that period underscored the value of diversification in digital investments, todayโ€™s Exodus wallet users might find themselves considering multiple wallet options as a protective measure.