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How to fix missing doge in trezor hardware wallet

Users Report Problems with Trezor Wallet Displays | Transactions Missing from Hardware

By

Liam O'Connor

May 18, 2025, 10:29 AM

Edited By

Elena Ivanova

Updated

May 18, 2025, 11:43 AM

2 minutes estimated to read

A close-up view of a Trezor hardware wallet screen showing missing DOGE transaction details.

A rising wave of complaints is hitting Trezor hardware wallet users, as recent reports detail transactions failing to show up. This issue has left many, including one frustrated user, scrambling for solutions. The user, who transferred Dogecoin to their Trezor 3 months ago, connected it to their PC today hoping to see their balance โ€” only to find it missing.

The Situation Unfolds

Earlier this year, the individual successfully sent Dogecoin using a QR code from the Trezor Suite Lite app, initially able to view their funds without issue. Now, after plugging in their wallet, they report no visible balance, although the app on their smartphone shows the Dogecoin is still present.

Community Insights

Users across multiple forums have echoed similar frustrations. One community member noted, "Itโ€™s odd; Iโ€™ve had the same glitch. My funds are fine on my phone." Others are exploring potential fixes, asking, "Does rebooting help? Iโ€™ve seen fixes like that work."

Interestingly, some users suspect that pairing the mobile app with a passphrase wallet could be contributing to the inconsistencies. This raises questions on whether the lack of synchronization is due to a technical fault or user setup. As one user commented, "My Dogecoin is still present in the app but not here. What gives?"

Tech Troubles or User Error?

These ongoing reports prompt vital questions about the reliability of hardware wallets. People are speculating about the root cause of the issue, with possibilities ranging from software glitches to connection errors. This scenario heightens skepticism around Trezorโ€™s functionality.

What Are Users Saying?

A significant amount of dissatisfaction is evident in community discussions. Comments frequently express impatience and uncertainty:

  • "Itโ€™s frustrating when you can access your funds but canโ€™t see them!"

  • "The 21st century ghosting?"

Key Points for Users to Consider

  • ๐Ÿ” Numerous reports of display issues across various Trezor wallets.

  • ๐Ÿ’ฌ Community discussions reveal concerns regarding wallet reliability and the need for instant updates.

  • ๐Ÿ› ๏ธ A possible link to passphrase wallet setups, adding complexity to accessibility.

Users remain eager for updates from Trezor amid this predicament. Confidence is crucial as Dogecoin's value fluctuates, and these transactions could directly impact how people perceive hardware wallets.

The Pressure for Change

In light of these rising complaints, itโ€™s anticipated that Trezor will respond to these technical difficulties swiftly. Analysts suggest a high likelihood of a software update aimed at correcting the display errors shortly. Increased competition in the hardware wallet space could push Trezor to enhance its firmware, hoping to reaffirm customer trust.

A Lesson from the Past

This experience mirrors early smartphone adoption, where initial glitches caused widespread frustration, yet led to device improvements. As Trezor faces this challenge, the next few weeks are critical not only for their brand but also for maintaining trust within the crypto community.