In a shocking turn of events, a recent incident involving MEXC users has raised alarm regarding account security and management. On April 5, 2025, one account holder reported being locked out and unable to access their funds, igniting a broader conversation about potential fraud within the platform.
The user, who has maintained their MEXC account since late 2023 without prior issues, faced a nightmare scenario. After being unexpectedly logged out, they attempted to log back in, only to receive a startling message stating that their email was no longer associated with any account. "What the hell?" they exclaimed while reaching out to customer support.
Upon contacting support, they were informed that their email had never belonged to any account. This left the user in disbelief, leading them to provide screenshots of their deposits as evidence. Support then revealed that the account linked to those deposits used a similar email address with just one letter changed. This revelation raised serious concerns about identity theft or administrative errors.
Amid this chaos, customer support reassured the user that their funds were safe but requested identification and KYC (Know Your Customer) details. Soon after, a troubling discovery emerged: "Your KYC was completed by a different person," claimed support, leaving the user bewildered, especially since they have always used their legitimate ID.
The online community is awash with worry, with users expressing fears of becoming victims of similar account lockouts and potential fraud. One commenter said, "If they can’t keep track of accounts, how safe are we really?" This sentiment echoes among several individuals who voiced their dissatisfaction with MEXC's customer support process.
Interestingly, another user inquired, "Hello sir, what is your UID?" suggesting that users are looking for shared experiences related to their flawed account security issues. Moreover, one user promised to keep the community updated on how their case unfolds, emphasizing the importance of transparency. "I will let you know how MEXC will resolve my case. I will be completely transparent," they wrote.
In the face of rising panic, the user is urging MEXC's management to conduct a thorough investigation into their account issue, not just for themselves but to prevent similar problems for other customers. In an update, they shared that MEXC has frozen their account and instructed them to submit an email request for a change in their email address to resolve the matter. This step, however, raises questions about the efficiency and reliability of MEXC's support system.
The question remains: Is MEXC inadvertently scamming its own customers? Users are left waiting anxiously—who altered their email? What has happened to their identities?
⚠️ User emphasizes they never altered any personal information.
❓ A mysterious email change raises urgent questions about account security.
💬 "Support is saying my funds belong to someone else—it's ludicrous!"
🔍 Community members express unity in concern for account security.
🕵️♂️ User promises updates on resolution—vowing to keep the community informed.
As MEXC continues to navigate this troubling scenario, users are left wondering about future implications for their security and financial wellbeing.
